So Boxing Day/Week Madness is upon us once again here in Canada. This is when we, typically nice and friendly Canadians, head to the malls and fight other people for parking spots, that last door crasher deal sitting on the shelf, and the honour to spend hundreds of dollars just to save $20. Nonetheless, I headed out bright and early Saturday morning to pick up some deals myself. One stop was at Kitchen Stuff Plus where I had such amazing, out-of-their-way customer service that I just had to send them a note:

Boxing Day shopping is usually a time where customer service ceases to exist and stores focus on getting people in and out with their purchases as quickly as possible. My experience at the Yonge and Eglinton store Boxing Day morning was quite the opposite.

I went into the store at 8:15am looking for the advertised Henckels Stylus knife set. I walked around and could not find it so I asked one of the sales people (whose name I did not get). She said "I have to be honest with you. I've been here since 6am and I can't find it either. But I'll be glad to put your name down and call you when our warehouse guy comes in and finds them for me." I gladly left my name and number and left the store. Not 15 minutes later, I received a call from Perry notifying me at the knives have been located and there will be a unit waiting for me at the cashier.

It is service like yours that all stores and companies should strive for. Thanks for the great experience!

- Baron Lam